Privacy policy
What we collect, why, who receives it and the rights you have.
Who is responsible
Raizn L.L.C-FZ runs Raizn Commerce and is responsible for the data about merchants described here. For the shoppers of each store, the merchant who runs that store is responsible, and we process their data on the merchant's behalf.
What we collect
From merchants: name, WhatsApp number, store details, and what you do in the admin (kept in an activity log). From shoppers, for the store they buy from: name, phone numbers, delivery address, the order, and how they arrived at the store (for example an ad click).
Why we use it
To run the service: sign-in codes, taking and confirming orders, WhatsApp updates, courier cash records, reports, preventing fraud, and support. We do not sell personal data and we do not advertise to shoppers ourselves.
Who receives it
Meta, to deliver WhatsApp messages. The couriers a merchant uses, to deliver orders. The ad platforms a merchant connects, with phone numbers hashed before they leave. Our hosting and database providers, in the EU. Authorities, only when the law requires it.
How long we keep it
As long as the store is active, and after that only as long as the law or an open dispute needs. A merchant who leaves can ask for their store's data and have it deleted from live systems within 90 days.
Your rights
You can ask to see, correct or delete data about you. Shoppers should ask the store first; we help the merchant answer. Message us on WhatsApp from this site and we reply within 30 days.
Cookies
We use a few first-party cookies: to keep you signed in, remember your language and your cart, and — on this site — how you arrived, so a partner who referred you gets credit. No cross-site tracking.
Changes
If this policy changes in a way that matters, we say so on this page before the change takes effect.